It was a cold November. Outside temps were freezing. Inside temps didn’t feel much better either.

Our heat pump just gave out–out of the blue!

It was around 20 years old, so maybe it’s not completely unexpected… but I was still unprepared. Christmas shopping had just begun!

When your heat pump isn’t working, there’s no waiting! I needed heat in my home ASAP!

On the first day of work, the technician came over to check out what’s going on with the unit. Then we got confirmation: the heat pump died. Must replace the outside unit. The indoor unit needs to be replaced as well since it isn’t far off from dying as well. I talked to Lynn on the phone and she got everything ready for me to have my heat working again. She assured me that my family will be comfy and cozy soon.

Work began with the technicians removing the old outdoor unit and the indoor air handler up from basement. The day I watched the old equipment get hauled off and the new equipment loaded off the truck was so exciting. It was cold! We wore layers of clothes and ended up just sitting in my bed under the covers for the most part of the day. Space heaters were going, too. We’re anticipating how nice it would feel once the heat pump got up and running. It took all day. Finally, by 6pm, they finished.

Everyone was home from school and work, and everyone was warm.

We were warm upstairs AND downstairs.

We were warm in the kitchen AND in the bathroom.

No matter which room we were in, we felt a consistent comfortable temperature. It was so nice.

The heat pump we choose had a variable speed compressor. That’s what helps so much with the house always feeling comfortable. Fresh, clean air seems to be always cycling throughout.

Mike and Steven came back later to install the humidifier. I noticed a huge difference after that was installed. I’m really pleased with how well that helps the air quality, too.

Four day after our heat pump was replaced, a huge snow storm in early December hit our town. I was so grateful for our new heat pump system to keep us comfortable and safe.

Big thanks to Jim Leinbach and our awesome HVAC technicians. We tell all of our friends about the great experience we had when our heat pump wasn’t working.

A poorly functioning air conditioning unit feels like:

damp humid indoor air - poor airflow - shortened lifespan of the unit - higher power bills

When your heat pump isn’t working, here’s how Leinbach Services takes care of you:

When your heat pump quits working, here are your next steps:

  1. Call Leinbach Services 423.282.4983
  2. Tell Lynn what’s been going on
  3. Schedule a day for a technician to come out to the house

What happens during a heat pump repair:

When you call Leinbach Services, our dispatcher, Lynn, will schedule a diagnostic call for $69. The fee is a flat rate. So, whether it takes him 3 hours or 30 minutes, you’ll know what’s wrong and what’s your next step to get comfortable again. If you hire Leinbach Services to repair or replace your heat pump, then we’ll take off the cost of the diagnostic fee on your final bill..

What happens during a heat pump replacement:

When you already know you need a heat pump replacement, then Lynn will schedule a free in-home design consultation.

How to know when it’s time to replace your heat pump:

  • it’s old
  • Its outdated
  • A technician told you it’s time

 

A heat pump, as part of a central heating and cooling system, uses the outside air to both heat a home in winter and cool it in summer. Technically, a heat pump is a mechanical-compression cycle refrigeration system that can be reversed to either heat or cool a controlled space.

Install a new heat pump

Installation for this type of system typically consists of two parts: an indoor unit called an air handler and an outdoor unit similar to a central air conditioner, but referred to as a heat pump. A compressor circulates refrigerant that absorbs and releases heat as it travels between the indoor and outdoor units.

Think of a heat pump as a heat transporter constantly moving warm air from one place to another, to where it’s needed or not needed, depending on the season. For example, when it’s cold outside, a heat pump extracts this outside heat and transfers it inside. When it’s warm outside, it reverses directions and acts like an air conditioner, removing heat from your home.

Pros and cons of installing a heat pump

One advantage of a heat pump is that it moves heat instead of generating heat, giving you more energy efficiency. Note that heat pumps are best for moderate climates, and a supplemental heating source, such as a gas fireplace, may be needed for lower temperatures.

A Leinbach Services technician can help you choose the right heat pump system when your heat pump isn’t working.

When your heat pump isn’t working, here’s how Leinbach Services takes care of you:

What happens during a heat pump replacement:

When you already know you need a heat pump replacement, then our dispatcher, Lynn, will schedule a free in-home design consultation.

 

How to know when it’s time to replace your heat pump:

  • It’s old
  • Its outdated
  • A technician told you it’s time to replace it

What happens during an heat pump design consultation?

Leinbach Services provides real assurance that your new central air unit gets installed correctly for increasing amounts of efficiency and comfort.

A unit that's been incorrectly installed results in damp humid indoor air, poor airflow, shortened lifespan of the unit, and higher power bills. When we come to your home for your free heat pump design consultation, we're going to inspect your current system and talk about how we can increase the performance of your home. Here's exactly what we're looking at:

  • Properly designed and sized unit: We'll determine the correct size of the unit for your space in order to optimize the unit's performance. Ultimately, the best path to comfort and savings is finding an air conditioning unit that actually fits your home. One that isn’t powerful enough won’t effectively cool your home and will inflate your power bill. One that is too powerful will work too quickly, shutting off before most of the humidity has been removed, leaving you cool but clammy.

 

  • Evaluate and improve ductwork: Leaky ducts waste energy and money as it reduces the amount of conditioned air flow. We'll inspect your ductwork by testing for leakage, then based on that information, we'll talk about making necessary repairs to meet or exceed performance standards.

 

  • Optimize airflow: Certain seasons encourage high levels of humidity, so by supplying a constant supply of ventilation, you'll free the air from excessive amounts of moisture in the air. Lack of humidity control in our local humid climate can lead to mold growth causing moisture-related health problems.

 

SEER Seasonal Energy Efficiency Ratio

Substantial energy savings can be obtained from installing an energy efficient heat pump. Before you purchase a new heat pump, ask about the SEER rating. It’s called Seasonal Energy Efficiency Ratio (SEER).  The higher SEER rating an air conditioner has, the more energy-efficient it is. The more cooling/heating a system puts out for each unit of energy it consumes, the higher rating it will receive.

For example, if you upgrade from SEER 9 to SEER 13 (the lowest allowable SEER for a split-system air source heat pump is currently 13 in the United States), then your energy consumption is reduced by 30%. This can result in an energy savings valued at up to $300 per year, plus the added bonus of reducing your footprint on the Earth!

Systems granted the coveted Energy Star level, the SEER rating has to exceed 14.5. However, for ideal efficiency at an affordable heat pump price, look for ratings between 16-18.

 

HSFP (Heating Seasonal Factor Performance)

HSFP calculates the ratio of energy pumped indoors for heating to energy used for heating. The minimum HSPF rating for a split-system air-source heat pump is 7.7 in the United States. Energy Star models are at least 8.2.  In Kingsport, we use heating more than cooling, so the HSFP rating is more important than the SEER. Look for a heat pump with an HSFP rating between 8 and 10 for the best local heating cost factor.

 

Sizing the heat pump unit appropriately

Tonnage

The size of a heat pump unit is called a ton or tonnage. Tonnage is the unit of measure used to describe the conditioning capacity. One ton of cooling is based on the amount of heat needed to melt one ton (2000 lbs.) of ice in a 24 hour period. Size is very important to optimal operation, but don’t worry about trying to figure it out yourself. Our technicians will size your heat pump appropriate for your home. As a matter of fact, our technicians always perform a check called heat-loss-heat-gain in every home before installing or replacing a heating and air conditioning system.

Experience fresh air

Compressor with variable speed operation

Replace your outdated heating and air conditioning unit for one with variable speed.

Variable speed gives breakthrough energy savings. By varying the speed of the compressor, your heating and cooling system is better able to efficiently heat or cool your home. As a result, your system operates more efficiently at light loads, while still being capable of delivering full capacity under extreme temperatures. The one you probably own now kicks on full steam ahead to cool your home, then stops completely. Thus, the air remains stagnant in-between the times the heat pump turns on.

With a variable speed compressor, the unit continuously runs gently while maintaining fresh air and comfortable temperature.

 

 

100% satisfaction of your new heat pump or you'll get your money back. That's the Leinbach Services guarantee.

 

What happens during a heat pump repair:

Sometimes as homeowners we say, “I don’t have any heat!” We often get calls about a heat pump making a different noise.  Maybe you’ve just noticed that the thermostat is not working. When you call Leinbach Services, our dispatcher, Lynn, will schedule a diagnostic call for $69. A technician then comes out to your house and he’ll take a look at your heat pump system. The fee is a flat rate. So, whether it takes him 3 hours or 30 minutes, you’ll know what’s wrong and what’s your next step to get comfortable again. If you hire Leinbach Services to repair or replace your heat pump, then we’ll take off the cost of the diagnostic fee.

What happens during routine heat pump maintenance:

Easiest fix for energy efficiency is as simple as a tune-up. Up to 50% of your home’s energy bill is from your heating and air conditioning system. If it’s not running correctly, you’re losing money to the power company and needlessly draining energy resources. If our technician finds something wrong, we’ll let you know. Otherwise, you can expect to have an uneventful season. Of course, it’s not a guarantee. It’s just like getting maintenance on your car.

You're important to us

Experience the professional and excellent customer service with Leinbach Services, Inc.

  • Award winning customer service
  • No hidden fees because our technicians provide a written estimate of the cost before project begins.
  • We take the wait out of service by calling an hour before arriving.
  • You'll never have to clean up after our technicians.

100% satisfaction money back guarantee

If you aren't satisfied with your new heating and air conditioning system, we'll either repair the problem to your satisfaction or remove it and refund the purchase price. Within one year of purchase date. All of this is subject to the conditions and limitations listed on our 100% satisfaction money back guarantee page.

Affordable payment options

Start the credit approval process today with only a 15 minute phone call to our dispatcher. Get pre-approved for the most affordable payment options for your budget through our incredibly easy financing. We also accept all major credit cards.

Professional HVAC services by Leinbach Services:

Make home ownership and property management easier with Leinbach Services, Inc. We cover all home and building maintenance needs regarding heating and air conditioning services in Johnson City. Call our office and ask about our preventative maintenance program Comfort Club for peace of mind. Then, find out how you can make cash through our customer rewards program, called Referral Club. Thanks for using Leinbach Services for all of your heating and cooling needs.

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